{"id":96604,"date":"2024-04-29T11:11:48","date_gmt":"2024-04-29T09:11:48","guid":{"rendered":"https:\/\/letrame.com\/catalogo\/producto\/el-teleoperador-de-contact-center\/"},"modified":"2024-04-29T11:12:06","modified_gmt":"2024-04-29T09:12:06","slug":"el-teleoperador-de-contact-center","status":"publish","type":"product","link":"https:\/\/letrame.com\/catalogo\/producto\/el-teleoperador-de-contact-center\/","title":{"rendered":"El teleoperador de Contact Center"},"content":{"rendered":"
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ISBN<\/strong>: 978-84-1386-365-8<\/p>\n<\/div>\n<\/div>\n<\/div>\n

T\u00edtulo<\/b>: El teleoperador de Contact Center\u00a0<\/span>
\n<\/span>Fecha<\/b>: 2021<\/span>
\n<\/span>P\u00e1ginas<\/b>: 224<\/span><\/p>\n

SINOPSIS<\/b><\/p>\n

Este libro relata una descripci\u00f3n completa de c\u00f3mo funciona un Contact Center BPO, sus servicios, sus requerimientos en cuanto a skills<\/em> o habilidades propias para el buen desempe\u00f1o de un teleoperador o agente de call<\/em> y contact center<\/em>, teniendo en cuenta sus diferencias operativas y de gesti\u00f3n, con el objetivo de contextualizar a cualquier persona que tenga inter\u00e9s en desempe\u00f1arse en operaciones de atenci\u00f3n telef\u00f3nica a trav\u00e9s de plataformas omnicanal.<\/p>\n

As\u00ed mismo, esta obra presenta una serie de pr\u00e1cticas y recomendaciones t\u00e9cnicas que apoyan el fortalecimiento de competencias espec\u00edficas y blandas de los teleoperadores o agentes en ejercicio.<\/p>\n

Si alguna vez se pregunt\u00f3: qu\u00e9 sabe, qu\u00e9 hace o qu\u00e9 tanto valida la persona que est\u00e1 al otro lado de atenci\u00f3n, en este libro lo descubrir\u00e1. La pretensi\u00f3n inicial es que se empiece a valorar este oficio de manera profesional. De otro lado, busca animar a quienes en este momento est\u00e1n inactivos laboralmente e invitarlos a que conozcan estas operaciones de tendencia actual y se animen a ingresar a esta prometedora industria.<\/p>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

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ISBN: 978-84-1386-365-8<\/strong><\/p>\n

Este libro relata una descripci\u00f3n completa de c\u00f3mo funciona un Contact Center BPO, sus servicios, sus requerimientos en cuanto a skills<\/em> o habilidades propias para el buen desempe\u00f1o de un teleoperador o agente de call<\/em> y contact center<\/em>, teniendo en cuenta sus diferencias operativas y de gesti\u00f3n, con el objetivo de contextualizar a cualquier persona que tenga inter\u00e9s en desempe\u00f1arse en operaciones de atenci\u00f3n telef\u00f3nica a trav\u00e9s de plataformas omnicanal.<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"featured_media":96605,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false},"libro":[],"product_brand":[],"product_cat":[18,21],"product_tag":[],"class_list":["post-96604","product","type-product","status-publish","has-post-thumbnail","product_cat-autoayuda","product_cat-relato","first","instock","purchasable","product-type-simple"],"acf":{"autor":[75276],"enlace_de_compra":""},"yoast_head":"\nEl teleoperador de Contact Center - 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